They told me they need 4 weeks to process the request, its been 3.5 weeks precisely and no far not a single reply and don't even get me started on their customer care. Customer service agent did not let me finish my sentence, did not listen or tried to give me the impression that she wants to talk to me.my request to speak to a manager was declinedmy request to speak to a supervisor was declinedcustomer service at its best. Obviously, cutting costs at every corner - poor products, no QC, non-existent servce and trying to avoid any of the statutory obligations. Its super easy to contact their customer care but they are absolutely power less and they wont even connect you to their tech support, they will just ask you to wait and wait and wait. Placed the order, got confirmation got the mail with delivery day and time and from this moment all went hell. did not visit the store, just called and got online help how to order the bike I wanted. Create your very own with Project One, Trek’s custom bike program. Pedelecs verkaufen ist für die Händler mit viel … avoid. Fahrrad XXL. No te preocupes, todos nos equivocamos. The most costly parts on the bike such as Battery, motor and controls worked very well. I answered the email and still no answer back! Besonderes Aushängeschild von Fahrrad-XXL ist das umfassende Produktangebot – sowohl im Onlineshop als auch in unseren Häusern mit ihrer Gesamtfläche von mehr als 60.000 m². the first impression was good. Coffee … Demo centres feature e-MTB models available for extended test rides. Er hat mir dann das Fahrrad verkauft mitsamt dem am Rahmen montierten Kindersitz. Zitieren. I am doing this review based on the pure frustration that my new ebike despite being just 2 months old, has been sitting ducks in the basement for over a month now. Do you agree with fahrrad-xxl.de’s 4-star rating? AW: Kann man über den Preis verhandeln? I've bought 2 bikes from Fahrad-XXL Nord, one online, one in the shop.Online delivery was fast and easy. , 73779 Finde hier deine nahegelegene Fahrrad XXL Filiale | Einfach in Liste oder Karte auswählen vorbeischauen Größte Auswahl Teststrecken Fahrradleasing & Service Never EVER buy from them! I order a cube acid hybrid ebike for 2200€.The rear derailleur had caused some problem during shifting of gears etc, but I didn't send it back and fixed it reasonably on my own. Came set up badly, fahrrad-xxl were actually fine with this and paid for the bike to be set up properly in a local bike shop. It has passed 11 days already and no one contacted me, not even an email. Absolutely shocking!!! The return period of 14 days by German law has passed because I was expecting a good will from their side, but this company is just evil. Premium bike specialists are experts in our high-end models. Deutschlands größte Fahrrad-Auswahl im Online-Shop sowie in unseren 15 Filialen - das ist Fahrrad XXL. I've ordered a red Trek Checkpoint ALR 4 2021 52cm at 03/09/2020 and got the bike delivered at 10/09/2020. 2 weeks later the chain breaks and damages the front and rear derailleurs on only my third ride when I'm in the middle of nowhere. I've put this in the hands of my lawyer now but anyone else should save themselves the agro and go elsewhere. Gruß Matthias . Bought a bike online from them (road bike, approx 1300 EUR). Perfect online shop. Worst after sales and customer service ever.UPDATE: They answered me by email at 23/09 offering 10% discount to keep the bike or return the bike and get 10% voucher discount. it started even before i could put in an order that their newsletter promo codes don't work and if you inquire about it, they'll send you from customer service point to customer service point. Deutschland. By signing up, you consent to sending the above information to Trek Bicycle, which will be stored in the United States. Nice selection of bikes in the shop, good service. If you wish to opt out, you may do so at any time by clicking on the “unsubscribe” link that appears at the bottom of each of our emails. Estás en la versión de United Kingdom / English de la web de Trek Bicycle. After 7 weeks the crank arm just came off - the customer service I got was just horrible - delays, excuses, trying to shift the blame on to me. Staffed with e-bike specialists and plenty of models to test-ride, these retailers are your destination for pedal-assist electric bikes. My question is , if a company has such hardships providing service, why to keep on selling new bikes. Alles so wie man es erwartet hat - absolut Top! Digital sowie lokal dürfen sich die Kunden nicht nur auf hochwertige Markenfahrräder freuen, sondern auch auf die passenden Fahrradteile und Fitness-Zubehör. A low-life bunch that you should avoid at all costs. the most helpful person i interacted with was an intern. © 2020 Trustpilot, Inc. All rights reserved. This information may be used for providing marketing materials to you from Trek Bicycle, it subsidiaries, its affiliate Trek Travel LLC, and your local dealers. Worst customer service experience ever! Bought bike online, it was canceled after 4 days without any notification, only noticed because checked the site. Ordered a Cube SL. Save yourself and don't buy from them! Para ir a la versión de la web de Trek Bicycle de tu país pincha aquí. Mein Tipp für HH ist 1000Raeder, gute Auswahl und eine ganze Reihe herabgesetzter Vorführmodelle. This information may be used for providing marketing materials to you from Trek Bicycle, it subsidiaries, its affiliate Trek Travel LLC, and your local dealers. Wir von Fahrrad XXL lieben die flowigen Trails in den Bergen, das Cruisen durch die City oder das gemütliche Radeln in den … Pop in to explore Trek’s best bikes. Strange enough they tried to avoid me coming to the store.... ugh. Pay a bit more and buy from a local bike shop. As soon as I've opened the box I saw that they've delivered the wrong size, it was size 49cm not 52. Who rides a bicycle for long distances, traveling and competitions knows how bike fit is important. "I just hope that if i ever receive my bike that the hassle was worth while. Habe im letzten Jahr ein Fahrrad mit Carbonrahmen bei unserem Fachhaendler gekauft, nachdem ich ihm geschildert habe, das ich ein sportliches aber stabiles Fahrrad moechte, da ich auch einen Kindersitz dafuer brauche. Kunde nur ein Fahrrad oder nen Rahmen bei ihm bezieht und sich dann nie wieder blicken lässt, dann bleibt genau dieser Händler nicht allzulange bestehen, vorallem weil die Konkurrenz dann höchstwahrscheinlich günstiger ist.